Privacy Policy

Fluency Games, LLC is committed to protecting your privacy. We’ve developed this Privacy Policy in order for you to understand how we collect, use, communicate, and make use of personal information that you provide to us on the Fluency Game, LLC user portal website (the “Site”) or in the applications developed by Fluency Games (the “Apps”).

Any analytic information we gather at this Site is strictly for our use and is not shared with any other entity, public or private, for any reason. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

If a school or family chooses to use the progress and reporting features through the teacher dashboards, then any data collected in using this site is strictly for use by a parent, guardian, teacher, or administrator  strictly to improve a child’s performance and learning.

The Site uses industry standard SSL to ensure that any student data is encrypted and transmitted securely from end to end. Additionally, all usernames are and other data undergoes a double-layer of encryption before data is sent to the Fluency Games databases.

Fluency Games also complies with the Family Educational Rights and Privacy Act (FERPA) and the Children’s Online Privacy Protection Act (COPPA). We have also signed the K-12 School Service Provider Pledge to Safeguard Student Privacy.


When you purchase a subscription for the data and progress reporting features, we imply that you consent to our collecting it and using it for that specific reason only. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You must be over the age of 18 to purchase a subscription. We do not sell or market directly to minors.

Note: If you are under the age of 13, please get permission from your parent or guardian before using the Site or Apps, or sending any email to us.

Note: Whenever we do collect Personally Identifiable Information (email or names, voluntarily provided by an adult) we do so to provide support of the learning of your children, and provide services to the users who voluntarily purchase subscriptions.

Site Analytic 

Information Collection

Analytic information (geographical location, time spent, page navigation) is collected to better serve you and make the site more usable. This data is viewed only as anonymous statistics and is not used for any other purpose.



Fluency Games recommends and suggests that any parent, teacher, or school administrator not use personally identifiable information. We suggest to use nicknames or class/school mascots to create usernames. The usernames and other information is needed to create uniquely identifiable users across the Site and Apps.

Information Collection

Usernames and Password: Subscribers create a username in the registration process. This username is used to authenticate a login, allowing access to the services and support provided by the teacher dashboard and related Site and Apps. Passwords can be voluntarily created to protect this access from unauthorized use. Passwords are encrypted when stored.

Student usernames: Parents, guardians, teachers, and administrators create student usernames to allow the Site and Apps to collect and store performance data on how the child is performing. The student usernames are not required to be the actual student name.

Data Collection: The Site and Apps record student performance data (primarily speed and accuracy) that is linked to the unique student username. This data is used as feedback to a parent, guardian, teacher, or administrator to monitor student performance. Some App analytic information, such as (but not limited) App game mode, length of time played, and type of game are collected to help us improve our service and Apps.

Cookies: Like most websites, we may use “cookies” to store information during your use of our Site. Cookies are small pieces of code that are stored in a designated file on your computer. They do not provide us with any personally identifiable information and cannot be used to run programs or deliver viruses to your computer. 

We use cookies as a convenient feature to save you time, and to help us both understand how our Site is used and improve the Site. For example, we may use cookies to personalize your experience at our web pages or recall your specific information on subsequent visits (for example, to recognize you by name when you return to the Site). If you would prefer not to receive any cookies, most browsers can be set to refuse cookies or to alert you when one is being sent. It is possible, however, that some portions of this Site may not function properly if the cookies are disabled.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.

Links to Other Sites

This Privacy Policy applies only to our Site. Our Site may provide links to-or embed media from-other websites that are not under our control. These other sites do not follow our privacy policies and procedures, and may place their own cookies on your computer. You should review the privacy policies on those sites to understand how they will protect any personal information you provide.

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Changes to this Policy 

This Privacy Policy is effective as of February 1st, 2017. Since our policy may change periodically, without notice, please check back here from time to time to review our current Privacy Policy. Your use of the Site after the posting of any changes to this Privacy Policy means you accept such changes.

How to Contact Us

If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at with the details of your request. If you wish to contact us further, please find complete contact information on our contact page. If you have any questions or concerns about this Privacy Policy, you may email us at